Our Core Values
We will treat our patients, our clients and our co-workers the same way we wish to be treated.
Honesty and integrity guide all our actions. Our clients and co-workers will know our caring commitment to the health of the pet through our actions. We will earn their trust and confidence.
We will show kindness, compassion and empathy in all of our interactions with our patients, clients and co-workers.
I am Accountable and I am the Solution:
I will strive to be the solution in all situations; seeking answers for patients, solving crisis for clients and lending a hand to co-workers. Working precisely, conscientiously and responsibly; I will own and correct my mistakes and learn from them.
Passion for our Jobs:
I will hold onto the love and joy that animals bring to my life and our clients lives. I will not forget that I am grateful to be in a position to care for lives that ask for nothing from us and fulfill so much for so many people.
I will take the initiative in making our patients, clients and co-workers day better.
We will maintain a Spirit of Excellence in all aspects of our care. We will earn the respect and good-will of our clients and co-workers by exceeding the expectation every time.
We Our Clients
Our first experience was amazing. Once we walked through the doors, Everyone we came into contact with was so welcoming. The tech was so calm and sweet with my pup and Dr. Shepherd was very thorough in his examination and listened to all of my concerns as well as went over the X-rays with me thoroughly while also making a plan for referral. He definitely gained our trust, and we look forward to seeing you all again in the near future. Thank y'all all so much. 😉 — Mary Hopkins
Gracie has always had the best of care from Dr. Shepard and the staff we just love them all...May God Bless you and keep you safe. We thank you for your outstanding service Marsha and John Brenneman and Gracie — Marsha & John Brenneman
Dr. Given, Tami, Joy, and the rest of the staff were amazingly helpful when I called and needed to bring my dog in the same day because he was bitten by another dog. They were extremely accommodating, fast, informative, and so sweet to my dog. They made things as easy as possible for us. — Erin Moeller
I love the crew at bay side animal hospital! They are always so nice, and you can tell they love what they do! — Christa William