Skip to main navigation Skip to main content

Our Core Values

dog and cat

  • Golden Rule:
    We will treat our patients, our clients and our co-workers the same way we wish to be treated.
  • Ethics/Trust:
    Honesty and integrity guide all our actions. Our clients and co-workers will know our caring commitment to the health of the pet through our actions. We will earn their trust and confidence.
  • Kindness:
    We will show kindness, compassion and empathy in all of our interactions with our patients, clients and co-workers.
  • I am Accountable and I am the Solution:
    I will strive to be the solution in all situations; seeking answers for patients, solving crisis for clients and lending a hand to co-workers. Working precisely, conscientiously and responsibly; I will own and correct my mistakes and learn from them.
  • Passion for our Jobs:
    I will hold onto the love and joy that animals bring to my life and our clients lives. I will not forget that I am grateful to be in a position to care for lives that ask for nothing from us and fulfill so much for so many people.
  • Proactive:
    I will take the initiative in making our patients, clients and co-workers day better.
  • Quality:
    We will maintain a Spirit of Excellence in all aspects of our care. We will earn the respect and good-will of our clients and co-workers by exceeding the expectation every time.

We Our Clients

Always very helpful and friendly! Thanks everyone! — Sherrie Ellis

I completely trust Dr. Shepherd and his staff! His office staff is competent and friendly! — Steve Alderman

Don't change anything. Fender loves you and that is all we need to know. — Donna & Bobby Lippner

Awesome doctor and staff! Very pleasant, caring and knowledgeable, which made me feel very comfortable. — Kathy Pelkey