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Our Core Values

dog and cat

  • Golden Rule:
    We will treat our patients, our clients and our co-workers the same way we wish to be treated.
  • Ethics/Trust:
    Honesty and integrity guide all our actions. Our clients and co-workers will know our caring commitment to the health of the pet through our actions. We will earn their trust and confidence.
  • Kindness:
    We will show kindness, compassion and empathy in all of our interactions with our patients, clients and co-workers.
  • I am Accountable and I am the Solution:
    I will strive to be the solution in all situations; seeking answers for patients, solving crisis for clients and lending a hand to co-workers. Working precisely, conscientiously and responsibly; I will own and correct my mistakes and learn from them.
  • Passion for our Jobs:
    I will hold onto the love and joy that animals bring to my life and our clients lives. I will not forget that I am grateful to be in a position to care for lives that ask for nothing from us and fulfill so much for so many people.
  • Proactive:
    I will take the initiative in making our patients, clients and co-workers day better.
  • Quality:
    We will maintain a Spirit of Excellence in all aspects of our care. We will earn the respect and good-will of our clients and co-workers by exceeding the expectation every time.

We Our Clients

Our first experience was amazing. Once we walked through the doors, Everyone we came into contact with was so welcoming. The tech was so calm and sweet with my pup and Dr. Shepherd was very thorough in his examination and listened to all of my concerns as well as went over the X-rays with me thoroughly while also making a plan for referral. He definitely gained our trust, and we look forward to seeing you all again in the near future. Thank y'all all so much. 😉 — Mary Hopkins

I completely trust Dr. Shepherd and his staff! His office staff is competent and friendly! — Steve Alderman

Friendly staff, great service and Dr. Thornburg is excellent at what she does. A+ Rating — Maria Franklin

Always very helpful and friendly! Thanks everyone! — Sherrie Ellis