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Our Core Values

dog and cat

  • Golden Rule:
    We will treat our patients, our clients and our co-workers the same way we wish to be treated.
  • Ethics/Trust:
    Honesty and integrity guide all our actions. Our clients and co-workers will know our caring commitment to the health of the pet through our actions. We will earn their trust and confidence.
  • Kindness:
    We will show kindness, compassion and empathy in all of our interactions with our patients, clients and co-workers.
  • I am Accountable and I am the Solution:
    I will strive to be the solution in all situations; seeking answers for patients, solving crisis for clients and lending a hand to co-workers. Working precisely, conscientiously and responsibly; I will own and correct my mistakes and learn from them.
  • Passion for our Jobs:
    I will hold onto the love and joy that animals bring to my life and our clients lives. I will not forget that I am grateful to be in a position to care for lives that ask for nothing from us and fulfill so much for so many people.
  • Proactive:
    I will take the initiative in making our patients, clients and co-workers day better.
  • Quality:
    We will maintain a Spirit of Excellence in all aspects of our care. We will earn the respect and good-will of our clients and co-workers by exceeding the expectation every time.

We Our Clients

I completely trust Dr. Shepherd and his staff! His office staff is competent and friendly! — Steve Alderman

The Dr's and staff are amazing. Everyone goes out of their way to make your pet and self comfortable. Amazing service. I have been using Dr. Sheppard for over 10 years I won't go anywhere else. — Kathy Porterfield

The Bayside staff and vets always take such good care of our dogs. We appreciate how friendly and thorough everyone is in ensuring the best care for our pets. — Scott Warner

We love taking our animals to Bayside. We greatly appreciate the coordination between the vet and the kennel. For us that coordination has eased the process of treating our dogs. It has saved us time and provided less stress for our animals as well. We love Bayside and Bed and Biscuit! — Clay Clark