Our Core Values
We will treat our patients, our clients and our co-workers the same way we wish to be treated.
Honesty and integrity guide all our actions. Our clients and co-workers will know our caring commitment to the health of the pet through our actions. We will earn their trust and confidence.
We will show kindness, compassion and empathy in all of our interactions with our patients, clients and co-workers.
I am Accountable and I am the Solution:
I will strive to be the solution in all situations; seeking answers for patients, solving crisis for clients and lending a hand to co-workers. Working precisely, conscientiously and responsibly; I will own and correct my mistakes and learn from them.
Passion for our Jobs:
I will hold onto the love and joy that animals bring to my life and our clients lives. I will not forget that I am grateful to be in a position to care for lives that ask for nothing from us and fulfill so much for so many people.
I will take the initiative in making our patients, clients and co-workers day better.
We will maintain a Spirit of Excellence in all aspects of our care. We will earn the respect and good-will of our clients and co-workers by exceeding the expectation every time.
We Our Clients
Don't change anything. Fender loves you and that is all we need to know. — Donna & Bobby Lippner
Gracie has always had the best of care from Dr. Shepard and the staff we just love them all...May God Bless you and keep you safe. We thank you for your outstanding service Marsha and John Brenneman and Gracie — Marsha & John Brenneman
I love the crew at bay side animal hospital! They are always so nice, and you can tell they love what they do! — Christa William
I completely trust Dr. Shepherd and his staff! His office staff is competent and friendly! — Steve Alderman